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Special needs
JetBlue will not refuse transportation to anyone on the basis of a disability. An individual with a disability is defined as any individual who has a physical or mental impairment that on a permanent or temporary basis, substantially limits one or more major life activities. Examples include, but are not limited to: hearing or speech impaired, visually impaired, mentally challenged, and non-ambulatory. If you need to make a special service request due to a disability, please contact a JetBlue crewmember at 1-800-JETBLUE (538-2583). Customers with hearing or speech impairments can call our toll-free TTY/TDD telephone number, 1-800-336-5530. For more information, please click here.

Infants
A child between the ages of three days old until their second birthday is considered a lap child and does not need to pay for a seat. Customers traveling with lap children are required to call 1-800-JETBLUE (538-2583), hearing or speech impaired: TTY/TDD 1-800-336-5530, after booking their flight to provide JetBlue with the name and birth date of the lap child. While infants are not subject to a fare, they may be assessed U.S. and foreign taxes and fees when traveling internationally, depending on the destination. For more information on traveling with an infant please click here.

Unaccompanied minors
An unaccompanied minor is a child between the ages of 5 and under 14 years traveling alone. There is a $75 fee each way for each unaccompanied minor traveling on JetBlue. For drop off and pick up information, click here.

JetPaws Pet Program
As part of the JetPaws Pet Program, JetBlue gladly accepts small cats and dogs in the aircraft cabin on both domestic and international flights (no other animals are allowed). There is a non-refundable pet fee of $100 each way. To book your pet, please call 1-800-JETBLUE (538-2583). Customers with hearing or speech impairments can call our toll-free TTY/TDD telephone number, 1-800-336-5530. For a complete list of requirements for traveling with a pet, please click here. If you are traveling with a certified service animal or emotional support animal, please click here.

Checked baggage requirements
Customers who make a reservation on or after June 2, 2009 for travel on or after June 2, 2009 will be charged a $30 fee when checking a second bag. All other customers will be charged a $20 fee when checking a second bag. For checked baggage weight, size and other requirements, click here.